According to Kelly Fiveash's 11-29-06 article in The Register, "VoIP
- open season for hackers", 7 out of 10 VoIP calls take place over
unsecured networks, and are susceptible to hackers who use VoIP
vulnerabilities to steal company and customer information. Securing
VoIP networks is a growing security concern for the enterprise, and
companies are turning to call accounting software systems to help
defeat hackers before they compromise vulnerable systems.
Acting quickly against security threats is paramount. Today's call
accounting software offers advanced security to protect wired and VoIP
systems. Sophisticated call accounting software allows administrators
to rapidly identify and take action against security threats. Every
call on the network is tracked and call detail records can be examined
in real time. Call accounting reports can be run using either
pre-determined criteria, or customized date ranges and options. No
reports are pre-processed, so administrators will receive real-time
actionable information. Reports can be saved to a file, printed, or
emailed to meet distribution needs.
While enterprises are turning to call accounting software to provide
security protection, they also benefit from its telecom expense
management features. MobileIn.com's article "The Case for Telecom
Expense Management" states that billing errors account for 5-15% of
enterprise telecom expenditures. Telecom expense management software
allows users to identify carrier telecom billing errors, potentially
saving more than the cost to deploy the call accounting system.
Aberdeen Group states that more than 50% of enterprises don't know what
they are spending on telecom related services. In these days of cost
consciousness and heightened security concerns, investing in call
accounting software can provide benefits across the enterprise,
including freeing up personnel to spend time on other critical tasks.
By deploying telecom expense management software enterprises can
address VoIP call accounting needs, network vulnerabilities, toll
fraud, telecom billing, and PBX billing management issues.
About the author:
Author,
Lisa Santora, writes articles on the business benefits of call
accounting and call detail record technology. More information can be
found at http://www.telsoft-solutions.com.
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